Do you deliver outside of Kuwait and how long does it take to send to different countries?

Yes, we do have worldwide shipping.


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What if I no longer require the order or need an exchange?

We accept the cancelation if we didn’t start the order yet. No cancellation after we start the making. No exchange for orders.

 


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What will happen if I miss the delivery?

The delivery will contact you for several times, if there is no answer the delivery will be postponed to the next day.


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Can I provide you with a specific gift message?

Yes, there is an option to write your specific gift message on the checkout page.

 


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I want to send a gift to someone but don’t want them to see any invoice or price. Is there an invoice in the package?

There will be no invoice in any order chosen to be sent as a gift.


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How are the products personalized and packed?

The orders will be personalized based on your request with the name, font type, and color chosen, and then it will be gift wrapped.

 


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How can I track my order?

After you make your order, you will receive two emails. The first one will be an email that we accept your order, and the second you will be after we deliver your order.

 


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How will I know my goods have been dispatched?

You will receive an e-mail after we deliver the order.


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When will my order be delivered?

Based on the item, orders after 1:00pm will be delivered next day. Orders from Promenade can be taken on the same day based on or working hours.


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How do I get free delivery?

Orders above 20KD will get free delivery


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What are the delivery options?

Home delivery-pickup from Promenade


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